From creating a great first impression and transferring a call effectively through to controlling the conversation, the depth of your phone skills will affect on your customer. Learn how to turn Anxious Customers into Happy Customers. ServiceSkills is America’s premier eLearning platform which equips your team with the skills they need to improve customer service levels and increase collaboration. Learn the skills you need to choose the right Customer Service candidate. By continuing to browse or by closing this banner, you consent to the use of cookies. http://www.engvid.com/ Do you work in customer service? Learn to identify, deal with and report inappropriate Workplace Behaviours. Never interrupt. ⦠Learn to differentiate between different customer personality types. One of my favorite movies. In many cases, if the phone ⦠© Canity - a product of Messages On Hold Australia Pty Ltd | All Rights Reserved | ABN: 47 009 438 528 |. Its unique nature calls for a unique approach. What makes The Guest 2nd Edition training stand out from all other Customer Service training programs is its memorable approach to the simple ⦠Learn the fundamental Restaurant Customer Service skills. Learn how to turn Disappointed Customers into Satisfied Customers. Learn the doâs and donâts of Business Phone Etiquette. Telephone Customer Service and Phone Skills Training videos that teach basic telephone customer service skills and phone etiquette. Effective training to develop this skill requires extensive role playing and feedback from a coach who has a good ear for hearing the customer⦠Don't interrupt a complaining customer. Customer service training videos Help your team brush up on their customer service skills with these fun videos aimed at improving social skills and enhancing customer communication. From first impressions to after sales, they use humour to ensure anyone who ⦠Watch Anywhere, Anytime. Learn the Sales Skills you need to turn your prospects into customers. From dealing with an irate customer to learning how to handle an overly talkative customer⦠Use these affordable high quality training DVDs to teach employee phone skills and customer service. Email Skills. Customer Service DVDs A proven series of skill-driven training videos which cover the spectrum of customer service, customer success, client retention, help desk, telephone training and call center ⦠The Guest, 2nd Edition Video A Media Partners Release. The Top 5 Customer Service Training Videos; The Top 5 Funny Customer Service Videos; Now, the next time you need the perfect video to illustrate a point about customer service, you know exactly where to turn. If you wish to change your cookies options, you can manage this in your browser settings, however, this may affect site functionality. Learn the doâs and donâts of how to communicate over Email. Visit www.nancyfriedman.com for full details. Despite popular belief, the phone is still the preferred method for customer service. 5114 Balcones Woods Dr. Suite 307, #331 Austin, TX 78759 CALL NOW! Learn why customers cancel and how to save them. The greeting and the speed that the phone is picked up can determine the customer's overall impression of the experience. 32 Video Lessons. Learn what COVID-19 is and how to reduce the risk of infection. Training videos are available / deliverable via: Streaming (Pay-Per Learner), DVD's with Facilitator Materials, Digital Videos on USB Flash drive⦠This video shows a comedic situation from the TV show âTwo Broke Girlsâ, ⦠What do you do when your customer has a problem? Dealing with angry callers can be a burdensome part of your job. These snappy, bite-size videos and e-learning courses explore how you can put the service back into your customer service. 512-402-5963 Learn the doâs and donâts of how to communicate over Email. Learn how to impress every visitor with Reception Skills. Learn the doâs and donâts of Business Phone Etiquette. Grow your skills to present professionally and engage with any audience. All video lessons are included in your access. Each program in this comprehensive, five-part series addresses multiple customer service related issues. Some customer service professionals seem to have a natural instinct for this, but with effective training and reinforcement, this is a skill that can be learned. Falling Down â I want breakfast. We feel this series provides the best call center training money can buy. While a phone call can feel like youâre talking directly to someone, it lacks the visual feedback of face to face contact. On-Site Customer Service Training Workshops. Learn what hazards are and how to spot them. Canity has a library of hundreds of bite-sized training videos covering the fundamentals of Customer Service through to deeper concepts that will take your team to a new level. Funny Customer Service. Customer Service Phone Training in The Internship. The Six Steps in a Successful Tech Support Session. Free Download: 50 Customer Service Training Activities for Live Chat and Telephone Teams. Discover the techniques you can use to confidently converse with customers. Each of our 32 video lessons covers a different aspect of Phone ⦠Order the Complete 12 DVD Telephone Doctor Customer ⦠The Top 5 Customer Service Training Videos on YouTube 1. This website uses cookies to understand how you use our site and give you a better experience. Keynotes & On-site Workshops for Associations, Corporations and Sales Meetings featuring Nancy Friedman, The Telephone Doctor. Discover how trust is earned, the reasons it falls apart and how itâs regained. Premium customer service means focusing on every customer experience, including over the phone. How to Provide Extraordinary Service Trusted by over 30,000 HR leaders & trainers, these skill-driven videos will add instant credibility and proven content to your next customer service workshop, staff meeting or training session. Learn the skills you need to professionally Deal with Difficult Customers. LEARN MORE. Therefore, one of the first steps to achieving effective customer service by phone is having trained employees that possess specific skills necessary when dealing with customers. Handpick Your Training Modules Explore 400+ video lessons. 40 min Training Time. CRM Learning's large selection of customer service training videos cover all aspects of representing the organization, including handling difficult customers, solving problems, providing stellar service over the phone, and more. 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